FAQs

1.Free Soldier Packs?  Spend $250 and receive a free COBI soldier pack of your choice, subject to availability.  Once your shopping cart has $250 in it, add a soldier pack and it will be free!  Offer does not apply for Pre-Orders as they come with Gift Certificates instead.  Offer does not apply to set #3041.

2.How does the order ship?  Shipping is by Canada Post, Purolator and UPS.  Order size may be restricted for reasons of handling and shipping charges.  Calculated shipping charges at time of ordering can be higher than actual.  We refund excess shipping charges if they are more than 5 dollars from actual.  We reserve the right to choose shipping carrier used, most likely to get you the best price or enable signature requirement for expensive orders.

3.Pre-Order?  What's that about?  Select new sets released by COBI are available early for Pre-Order.  This guarantees you your set and comes with a $10 Gift Certificate.  Pre-Order allows us to know the demand for a new set, and therefore how many to stock.  Add the set and $10 gift certificate, enter the code and Gift Certificate becomes free.  One code per order.  Free soldier pack is not applicable if gift certificate issued.

4.Where can I find online instructions?  Manuals catalog \ cobi.eu

5.Missing Piece? For COBI, follow this link: Missing bricks \ Cobi.eu and let us know, perhaps we have a spare we can send you.  For other brands, let us know and we'll get to work, getting you the missing parts.

6.Can I have a paper catalogue?   Yes, we put one in with every order unless we are out of them.  If you would like more, let us know.  Online catalogues can be found here: Catalogs – Brick Army Canada

7.What's the return policy? Unfortunately, All sales are final.  If something is defective or missing, we will do our best to fix it.

If we have made a mistake, we will fix it. Your satisfaction is important to us.
You can always contact us at support@brickarmy.ca or (604) two two nine 0185